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We were deeply honored to receive the 2005 Amazing Customer Service Award. I have no idea who nominated us, but whoever you are, thank you very much. I can think of no better honor to receive than that of having served our customers well...

The following is an excerpt from the award presentation speech given by Bruce Caldwell, VP First Citizens Bank:

"First Citizens Bank is honored to partner with the Chamber of Commerce in presenting the 2nd Annual First Citizens Bank Amazing Customer Service award to a local business that shares our belief that exemplary customer service is paramount to a company’s success. This year’s recipient exceeds all the criteria…and could write the book on Customer Service. And if one were to capture all the tips and best practices advice that she has shared so willingly as a regular Wednesday morning participant in the Morehead City Small Business Roundtable, it literally would fill a book. She not only practices ‘Amazing Customer Service,’ she preaches it…

"Patti routinely greets her customers within seconds of when they cross the threshold of her store…and so does Solly, the red Cairn terrier who, I’m told, is the ‘official canine greeter’. Patti’s enthusiasm for helping customers solve their fabric problems is matched only by her knowledge of the products she sells. She has the knack for ‘reading customers’, many of whom come in with only a vague idea of what they’re looking for. They leave not only with the right fabric, but a design and a plan. She is also very good at ‘rescuing customers’—helping them made good decisions, because as Patti says: ‘Life is TOO short to waste on ugly fabric’…

"She builds trust, and that builds loyal customers who return again and again…

"The Chamber and First Citizens Bank are very proud indeed to recognize ALB Decorator Fabrics as our 2005 Amazing Customer Service Award Winner."